I care about our customers, so I go the extra mile to earn their trust and loyalty.
Our Corporate Culture is underpinned by the shared values and ethical standards contained in our Code of Conduct. This is how we forge trust and long-term loyalty with our employees, customers, shareholders and society in general.
The Santander Way encompasses our vision, mission, values, Risk Pro culture and behaviors.
Our Mission
To contribute to the progress of people and companies.
Our Vision
To be the best open financial services platform by acting responsibly and gaining the trust of our employees, customers, shareholders and society as a whole.
Our Values:
Simple
We offer customers an accessible service with simple products that are easy to understand. We use simple language and improve our processes every day.
Personal
We provide our customers a personalized service, offering them the products and services best suited to their needs. We want each and every one of our employees and customers to feel valued and treated as an individual.
Fair
We treat our employees and customers fairly and equally, we are transparent, and we keep our promises. We create good relationships with different stakeholders because we understand that what is good for them is also good for Santander.
These are the foundations of our culture, and they help T guide the way we work and how we embody the Santander brand.
The world is constantly evolving, and we must do the same, which is why, during Q1 2022, we relaunched The Santander Way.
These new corporate behaviors are summarized in one word: T.E.A.M.S. Each letter represents a behavior, making it easier to understand and remember each behavior. By incorporating T.E.A.M.S into our day-to-day activities, we are spearheading the transition to banking of the future.
I care about our customers, so I go the extra mile to earn their trust and loyalty.
I embrace new challenges and I see new ways of doing things as an opportunity to grow.
I take accountability and manage risks accordingly, always keeping things simple.
I seek opportunities to promote collaboration and work together to achieve common goals.
I feel free to raise any idea, ask any question or escalate any issues or risks, building an environment of respect and trust. I am comfortable sharing and receiving feedback.